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1. Information We Collect

Personal Information

• Name, email address, and contact information
• Age, gender, and basic demographic information
• Account credentials and preferences

Health Information

• Lab reports and medical test results you upload
• Health metrics and biomarkers
• Health device data (when connected)
• Health insights and AI-generated recommendations

Technical Information

• Device information and browser type
• IP address and location data
• Usage patterns and app interactions
• Cookies and similar tracking technologies

2. How We Use Your Information

We use your information to:

• Provide personalized health insights and recommendations
• Process and analyze your lab reports
• Track health trends and patterns over time
• Improve our AI algorithms and services
• Communicate with you about your health data
• Ensure platform security and prevent fraud
• Comply with legal and regulatory requirements

3. Data Sharing and Disclosure

We do not sell your personal health information. We may share your data only in these limited circumstances:

With Your Consent

• Healthcare providers you choose to share data with
• Family members you grant access to
• Third-party health apps you connect

Service Providers

• Cloud storage and computing services
• AI and analytics providers
• Customer support and communication tools

Legal Requirements

• When required by law or court order
• To protect our rights or prevent harm
• In case of business transfer or merger

4. Data Security

We implement industry-standard security measures:

• Encryption: All data is encrypted in transit and at rest
• Access Controls: Strict authentication and authorization
• Regular Audits: Security assessments and penetration testing
• Compliance: HIPAA, SOC 2, and ISO 27001 standards
• Data Centers: Secure, certified cloud infrastructure

5. Your Rights and Choices

Access and Control

• View and download your health data
• Correct inaccurate information
• Delete your account and data
• Export data to other platforms

Privacy Settings

• Control data sharing preferences
• Manage connected devices and apps
• Opt out of non-essential communications
• Adjust AI analysis settings

6. Data Retention

We retain your data for as long as:

• Your account remains active
• Required for providing our services
• Necessary for legal compliance
• Needed for legitimate business purposes

You can request data deletion at any time through your account settings or by contacting us.

7. International Data Transfers

Your data may be processed in countries outside India. We ensure adequate protection through:

• Standard contractual clauses
• Adequacy decisions by regulatory authorities
• Certification schemes and codes of conduct

8. Children's Privacy

Labloom is not intended for children under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. Third-Party Integrations

When you connect third-party services (Apple Health, Google Fit, Whoop, etc.), their privacy policies also apply. We recommend reviewing their policies to understand how they handle your data.

10. Updates to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes through:

• Email notifications
• In-app announcements
• Website notices

11. Contact Information

12. Regulatory Compliance

Labloom complies with applicable data protection laws including:

• Information Technology Act, 2000 (India)
• Personal Data Protection Bill (India)
• GDPR (for EU users)
• HIPAA (for health data)